Australia
Review of Robotime
Replaced the bits I broke super fast and for free, I only had to pay just a very minimal shipping cost.
Great service, love their kits and aftercare!
Reply from Robotime
We really appreciate your kind comment! Knowing you’re happy with our service makes us very proud.
Review of Artistryrack
Ordered kit and had to chase up after 4 weeks of silence. Was told order being prepped.
Kit finally arrived 3.5 weeks later and I was excited to finally open and get started only to find they had shipped a different kit, and while it was in the general theme of flowers it is rather insipid and old fashioned definitely ( would do well hanging in an aged care facility) not the beautiful and vibrant stained glass Tiffany styled one I ordered.
Reached out to customer service to try to get refund only to find the parent company is Premier Trust Store and my heart sank, and all further correspondence contact has been by them.
I was offered 20% off my next order, AS IF I would use them again. Best response from the AI so far has been 10% refund of purchase price (not shipping) or 20% off voucher and I can give the kit to a friend or relative!. Finally after some lengthy back and forwards i managed to get them to offer to refund the purchase price but not the original shipping PLUS they expect me to pay ship the kit back to them first and only then will refund!!!!!
So in short get to pay shipping twice which is way over the cost of the original kit which I have since sourced from AliExpress which is about 1/2 the price with free shipping AND free returns.
I don’t give in easily, especially when I have Australian Consumer Law on my side but this company has beaten me, absolutely NO STARS should be an option for this totally shonky crowd!
Review of POPSEWING®
Timely updates throughout the whole purchase and shipping process, a really beautiful bag that came together so well coupled with super helpful team on the WhatsApp chat made this buying experience a pleasure as always!
Thanks particularly to Fiona and the entire customer support team at Popsewing!
Review of POPSEWING®
Fabulous bag charms that are so much fun to sew ( how many little ponies can a girl have???ALL THE PONIES in ALL the colours!!!).
The New Platinum Birkin and two tone kits are simply gorgeous and super quality, I hope they upgrade the Kelly inspired kits to similar ones soon. Prices are good which is important being from The Land Down Under with the USD to AUD exchange rate.
Also have to give a special shout out to Cathy and Fiona from Customer Support, they are so helpful and responsive with email or on WhatsApp when you mess up an order or need a bit of extra help.
Have a few more goodies in my cart that I’m off to checkout right now!
Review of Babylonleather
Super fast shipping to Australia and Lloyd was very responsive to queries. This is my new addiction
I’ve had so much fun and satisfaction crafting a functional bag from this extremely well designed kit I’ll definitely be ordering again! My bag looks spectacular and I did it myself ( with more than a little bit of help from Babylon Leather)!