Frank

Double price ! very dissapointed

everywhere around the world, no problem

J’ai commandé un lit queen. Dix jours plus tard, je reçois deux têtes de lit, mais aucune base.
Nous contactons Silk & Snow, qui nous informe qu’un nouveau lit complet nous sera envoyé. En revanche, ils refusent de reprendre les deux têtes de lit envoyées par erreur.
Résultat : nous nous retrouvons avec deux têtes de lit inutiles, qui prennent énormément de place dans l’appartement. De plus, les services de collecte des déchets refusent de les récupérer, ce qui m’oblige à trouver moi-même une solution pour m’en débarrasser. Wow… quel service.

Mise à jour de mon avis 23 décembre 2025:
Et l'histoire continue.... On vient de recevoir la nouvelle commande ET la tête de lit est encore endommagée et cette fois-ci plus endommagée que les autres car c'est en avant.

Donc on a recu 3 têtes de lit et tous endommagées....
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I ordered a queen bed. Ten days later, I received two headboards, but no bed base at all.
We contacted Silk & Snow, and they told us that they would send a new complete bed. However, they refused to take back the two headboards that were sent by mistake.
As a result, we are stuck with two useless headboards taking up a lot of space in our apartment. The garbage collection service won’t accept them, so I now have to find a way to dispose of them myself. Wow. What a service.

Update to my review, December 23, 2025: And the story continues... We just received the new order, AND the headboard is damaged again, and this time more damaged than the others because it's at the front.

So we received three headboards, and all three are damaged...

I bought an eSIM for my trip to Europe and on the first day everything was fine, but afterwards I couldn’t get any network anymore, the eSIM stopped working. I contacted customer support but only got an automated reply, and Ubigi didn’t solve my problem in time, so I bought another eSIM from your competitor Nomade and it works perfectly.

I will never use Ubigi again.