Neil

I ordered and paid for two bed Frames from Elite Beds and Mattresses and was told by Andy that they were expected back in stock in two weeks (not listed as out of Stock on their site). I asked to kept updated on the status.
28 days later I had not heard back from Andy, so I sent an email. There was no reply, so I had to track him down by phone, where he said he would get back to me by the end of the day.
Two days later with no contact, I emailed again and he admitted finally phoning the wholesale company. The Beds were 'due to dock' in a further five weeks time.
WITHOUT an apology he asked if I wanted a refund, which very unsurprisingly I took.
Very, VERY poor customer service and care