Absolute nightmare
Absolute nightmare. Went to pick up the car at the agreed time and the place was closed. Nobody reachable per telephone. Didnt answer emails or even respond so far ( sent the first mails a week ago) Haven’t received my money back .
Reply from StressFreeCarRental.com
Dear Kirk,
Thank you for leaving your review on your recent experience.
We are sorry to learn of the difficulties you have experienced and apologise for any inconvenience and frustration this situation may have caused.
As a booking broker, we facilitate reservations on behalf of our rental partners.
The information we provide, including the rental supplier's contact details, is sourced directly from the car rental company and is included within the booking confirmation provided at the time of booking.
In order for us to fully investigate the matter and review the circumstances surrounding your enquiry, we would be grateful if you could provide your booking details, including your booking reference number and any additional information that you feel may be relevant.
This will allow us to liaise with the supplier where necessary and ensure that we have all the information required to assist you as efficiently as possible.
Once we have received your booking details, we will investigate the matter further and provide an update as soon as possible.
Thank you for your patience and cooperation.
We look forward to hearing from you and resolving this matter for you.
Stressfree Car Rental