martin byrne

Factual Review – Keary’s BYD/Xpeng (Tallaght / West Dublin)

I had a hugely disappointing experience with Keary’s BYD/Xpeng dealership in Tallaght during an attempted purchase of a brand-new XPENG G6. Two serious issues arose that, in my view, indicate a lack of basic accuracy and reliability.

First, after paying a €1,000 deposit and progressing well into the purchase, I was informed at a very late stage (close to collection) that the vehicle specification had been recorded/advertised incorrectly (it was initially treated as Standard Range, then flagged as Long Range during preparation). I was informed this may occur because the two vehicles “look similar”. Given this was a brand-new car, it is particularly concerning that the correct specification was not confirmed earlier.

Second, after the deal had been agreed and I was expecting the sale to complete, the dealership stated they could not honour the agreed price once the higher specification was identified, and proposed options that would have required me to pay substantially more to get the same car. An alternative vehicle was mentioned, but it was not brand new, not the car I had viewed or agreed to purchase and did not address the fact that the original agreement was not honoured.

Overall, the process wasted a significant amount of time and created avoidable stress because key details were wrong and the agreed sale was not followed through. I proceeded to purchase an EV charger in good faith on the basis of an agreement that was not honoured.

I would strongly advise anyone considering buying here to verify the exact vehicle specification and full pricing, in writing, from the start. I would also advise caution about relying on any agreement until the car is in your possession as the agreement was not honoured in my instance.

For completeness, I have submitted the details of this experience to the CCPC and SIMI for their records.

Would give zero stars if I could. Waiting an hour to cancel my service. Called separately as a new customer to see if I can sign up and call answered in two minutes. You can see from the number of unanswered one star reviews on here how little they care.

In a property, submitted an issue as the apartment was not as advertised. Now a week on and no response from Holidu. Can't be trusted to give you the advertised property or to respond when you highlight the issue. Approach with care.