Colleen Rouse

*WOULDN'T RECOMMEND* Received our insurance renewal today and its increased by 33%. The price was already the most expensive. When I asked for justification of the excessive increase, they said it was because we had moved house and the vets prices were more expensive in this area. That statement is completely false. I offered to obtain the price lists from 3 local vets in both areas to prove that this isn't the case. I was then met with waffle/excuses and references to inflatation (which is currently around 3% and not 33% !). We wont be renewing. We've never claimed and been loyal customers. We'll be taking our business elsewhere.

*AVOID* I've had such a BAD experience with this company I feel that I need to warn others. My named driver was involved in an accident, they told me I was at fault and I accepted it. I have committed DAYS on phone calls/emails and meetings. The case is very straightforward. 3 months on and I am still being HASSLED to provide copies of information I've already provided. They sent round a claims handler who arrived in jeans and a t shirt and had a young girl waiting in the car for him. I think he thought he was a CID officer and that I was up for murder!. He told me I needed to let him take photographs of me so that he could prove to the insurance company that he'd done a face to face meeting! Obviously the insurance company has trust issues with their 'CID officer'. Who knows where my photos will end up! I now have a data security RISK which I never had before dealing with Somerset Bridge. So UNPROFESSIONAL. They've sent me further requests for copies of drivers licences after I've already provided them multiple times. This company are DISORGANISED and UNPROFESSIONAL. They are impossible to deal with. I'm now 3 months on and still being asked for the same information. I WILL NEVER USE THIS COMPANY AGAIN. The small premium saving is not worth the HASSLE.