Worse customer service ever
Worse customer service ever. Applied for the family insurance for my daughter several weeks ago- they requested a proof that I am her mother as we have different last names. Sent the proof more than a month ago. Have written messages, requested phonecalls back to try to see when will I get the card for her, and nothing- no one answers the messages, no one ever called me back. I have a terrible feeling it was a mistake changing to BKK firmus. Now my daughter has a dentist control appointment which I will have to move because she is not officially insured yet due to their incompetence…
Reply from BKK firmus
Guten Tag Elena Harnecker,
wir bedauern sehr, dass Sie mit dem Service der BKK firmus nicht zufrieden sind. Dies entspricht nicht unserem Anspruch. Wie wir unserem System entnehmen können, gab es am 02. Mai 2025 ein telefonisches Gespräch mit unserem Kundenservice. Wir würden uns sehr freuen, wenn wir Sie in Zukunft von unserem Service überzeugen dürfen.
Freundliche Grüße
Ihre BKK firmus