I entered the correct flight number and time
I entered the correct flight number, date and time into my booking. The booking form asked for the flight details, which I completed correctly.
When I arrived, I was told I should have entered my arrival time instead. However, the website does not mention that it requires the arrival time rather than the flight time.
As a result, I had to wait four hours for the transfer. This was extremely frustrating and could have been avoided if the booking instructions had been clear.