Terrible Customer Service
Zalando's system did not register my return and kept emailing me with an outstanding payment for this very same item that I returned. When I tried chatting with the online customer support, they kept forwarding me to different employees, because I do not speak German. When I finally managed to get someone to chat with me, they resolved the issue and admitted they were at fault. However, weeks after, the company kept sending me emails and even a letter with fees. After spending another hour on the phone with their customer service (the English support line is not operating, so I had to ask a friend who speaks German to help me), they admitted they were wrong once again and promised the issue would be fixed this time. What a mess and what a waste of professionalism.