STAY AWAY FROM SPOTAHOME
STAY AWAY FROM SPOTAHOME – Zero support, false advertising, and wasted money
I booked an apartment that looked great in the photos, but the reality upon arrival was a total nightmare:
>Uninhabitable Conditions: There was a missing window pane, leaving the room completely exposed to the outside elements.
>Misleading Pictures: The walls were painted a dark color (unlike the photos), and the room was crammed with extra furniture, making it feel dark and claustrophobic.
>Filthy: The apartment was barely cleaned before my move-in. The common areas were also super disgusting and not clean at all.
I immediately contacted Spotahome to invoke their guarantee (which promises hotel placement and alternative accommodation if a place is uninhabitable). It took them nearly two weeks to reply, despite me sending multiple urgent updates.
When they finally responded, they brushed off a literally missing window as a mere "maintenance issue" and refused to take any action or offer support.
To make matters worse, the landlord informed me I had to vacate within a month anyway due to upcoming renovations. In the end, I paid Spotahome’s booking fee, received zero support, lived in an exposed, filthy room, and got kicked out after 30 days.
Never using Spotahome again.
Reply from Spotahome
Hello Yannick,
We are truly sorry for the delay in our response and the stress this situation caused during your move-in.
While cosmetic differences like wall colour or layout changes fall outside the scope of our Move-in Guarantee for an immediate full refund or relocation, we take maintenance and safety concerns very seriously.
We want to help make this right. Our team remains available and is currently reviewing your case internally to find the best way we can support you.
The Spotahome Team