Will Coles

I used this business on 20th July to rent a small van overnight. On the 12th AUGUST they sent me a bill for damage not done by me. Over 3 WEEKS later. There is no proof when the damage was done or when it was discovered. I challenged their accusation & they didn´t reply at all then two weeks later they illegally took the money from the my account. DO NOT USE.

They completely lost the first parcel from Germany. The second parcel seems to have got lost in between & returned to Germany! They had both my address AND the DHL drop address in my suburb but they failed to deliver to either. They didn´t reply to any of my attempts to track it. Use UPS or anyone else, DHL are exceptionally incompetent.

Used to be great but now due to cut backs are terrible. Was told "if the envelope needs to be folded then we will do so in order to complete the delivery, as Australia Post like most other postal services globally, do not offer a fragile or do not bend service." This lead to various documents I sent being damaged. Various parcels I sent have got lost & Registered Post ones just left on doorsteps unsigned for. If you can find an alternative use it!

Do NOT use HSBC! I have been trying to access my the money in my account for 2 years! I got the Australian banking watchdog AFCA involved & STILL can´t get my money! They seem to be getting hacked as they keep having the wrong phone number listed for me despite me having to change it. Their website fails half the time too!

As for the meaningless PR reply below I have been going through this for about a YEAR! I have had so many pointless emails & phone calls with HSBC that lead nowhere despite offering resolutions that HSBC then doesn´t carry out.