On 2024 15 august jag visited ICA…
On 2024 15 august jag visited ICA Hermodsdahl, only 5 minutes and bought two things. At the counter I was checked because went in with my shopping trolley as I and others do with other store without any problem. Not here.
The person at the counter run out on me both verbally and physically stopped my way as if I was the biggest thief in Malmo who had to be stopped. She talked with me like with a dog, and at the same time she was yelling through the store for help, to further humiliate me before other customers. She played up with a nasty way,so I told her to refund the items I just payed for, untill the help arrives because I do not want to buy anything here any more. Than she said I did not payed for those items, to complicate her issues even further.
Finally the help arrived in three person, one of the security. Two other person (who I new from before) searched through my items and of course I showed up all my receipt also.
Before I left forewer I told to the security that I was customer of this store for eight years and never stole anything. So at this stage I feel abused and humiliated, and they can check up on the cameras also what I am telling is correct.
Also that the person behind the counter behaved mentally disturbed.
Finally I suggest to ICA Hermodsdahl Malmo store change their security practices and a person or more rotating, should check the security cameras and take those who steal in the reality- if they have issues with that- and leave alone those who do not. It is very annoying have someone in our back all the time, as it is the case "normally" in this store, even if we try to ignore it.
Some of the management attitude is also wrong, when she defend herself the not available items advertised,: that customers should bake it themselves for that low price.
Not wonder that personnels face is down instead of up as it rather was before.
Not talking about the often 5 plus kronor higher price per item and the often low quality items.