Didnt reiceive anything
I ordered item it was in remote warehouse 25th of april after few weeks i asked where it was they said the product i ordered is coming from different supplier so they gave me New estimate delivery so i wait again no updates after a week. so i contact them again they said the product has been discontinued but it still shows its available in remote warehouse in the website. So i dont trust them At this point so i cancel the order and wait. and it has been 2 weeks and i havent reicived anything.
Reply from CS MEGASTORE
Thank you for your review.
We are truly sorry for your experience. This is certainly not the service we aim to provide our customers.
After reviewing your order, I can see that the product went on backorder shortly after you placed it and remained on backorder until the order was eventually cancelled. Unfortunately, I can also see that our customer service provided an estimated delivery date that we were unable to meet. I sincerely apologize for this and completely understand why you chose to cancel the order.
Regarding the payment, I am a bit concerned by your statement that you have not received your money back. The payment was never actually captured by us. Only a temporary authorization/reservation was placed on your card when the order was created.
The authorization was released from our side when the order was cancelled. If the amount is still showing as reserved, this is due to your bank's processing times and policies, as we no longer have any control over the funds.
Once again, I sincerely apologize for the poor experience and the incorrect information you received during the process.
Kind regards,
Tea