Tina Daly

We were hesitant to buy from Mobilia due to the negative reviews. That being said, we have had less than stellar experiences with companies which had decent reviews, although Trust Pilot is more accurate than most.

After an extensive search for new living room furniture (2 chairs, a sofa and love seat) we finally settled on Mobilia. We picked up the chairs ourselves as it wasn’t worth it for the delivery charge to have them delivered. We have been very happy so far with the chairs-good quality and style. Next was the sofa and love seat from a different line. After going back and forth to the store several times while we made our decision, we decided on an Italian made leather sofa and love seat. We opted for the “ white glove” delivery which was effective, professional and totally worth it. They also gave us a 15% discount on both the sofa and chair prior to their current sales. Overall our experience ( we made our purchases from the Burlington store) was very positive.

We purchased a Marjorie left facing sectional couch less than a month ago. Within two weeks, there was significant bunching and wrinkling of the fabric and two of the cushions, particularly the corner one where the pieces meet, is clearly under filled as it is sagging visibly already. We are a family of 3 and the couch has had light ordinary use. It is unbelievable-we have never experienced such poor quality with similar purchases from other retailers at a similar price point in the past. Customer service has been lacking. After responding to the initial email outlining the legitimate concerns, further emails have been ignored and gone unanswered. I do not recommend purchasing from this company with respect to their sofas. In addition, we noticed our review on the Structube website where we made our purchase has not been posted which explains the skewed reviews on their website.

Swift and responsive customer service when I notified them of an issue with my online order. Resolved the issue quickly and fully. Plus, their products (our family has ordered sweaters/cardigans and jewelry and all of the products have been high quality and well made.

I recently submitted two separate orders from NYDJ online. I live in Canada and the orders are filled from the US. I wish I had read the online reviews prior to placing my orders for a considerable sum of money. The orders took 3 weeks to be delivered and I only received meaningful updates after I sent several emails to NYDJ customer service. In addition, it wasn’t until the return process was initiated that I was informed of the return shipping fees. Most of the items unfortunately did not meet my expectations despite their (apparent) reputation as a global brand. The Megan dress was great and I kept that item; I also kept one pair of jeans which were acceptable. The rest of the items (6 in total) to be returned were problematic due to inconsistent sizing, with items being either too big or too small despite ordering the same size, and with one item-a pair of jeans-the denim was of subpar quality. Not what one would expect given the prices for their products. The worst part however is the incomplete refund I have received to date for the items returned. To note- all of the items were returned promptly in one (original) shipping box and packaging, with their respective packing slips, all tags on and clearly unused/not worn. Since some items were refunded it is clear the box containing all of the returned items was received. All items returned are eligible for a full refund. I have never experienced anything like this with a supposed global brand. The initial contact with customer service has now gone radio silent and I may be forced to take further action to secure the refund to which I am entitled. My advice is to go to a bricks and mortar store unless you are absolutely sure of your purchase with respect to fit and quality of materials, and to seriously evaluate reviews before buying. I wish I had.