Kelly Nutt-Edson

Unfortunately Loop customer service is terrible - I purchased products which did not arrive in time (my fault, I ordered knowing they may not get to me in time) so I needed to return them unopened.
The online return portal does not recognise my order but someone reset it and I was able to generate a return label - which did not work at Royal Mail! Since then I cannot get in touch with anyone to help me sort the return, they are not responding to my emails or online enquiries. Very poor.

EDIT: The day after I posted this review, Loop was in touch to sort the refund, so perhaps its just an issue with their email contact - it goes straight to an AI assistant who in this case was not responding.

It’s not waterproof. Just walked 30 mins in moderate rain and I am very damp.
Nice design, light and easy to pack. But if it’s not truly waterproof it’s not really useful in anything other than a light shower.

I really love the idea of special Chef pop up restaurants held in varying locations, however on this occasion the experience felt overpriced and underprepared.
We visited Blighty Cafe in Highbury (Finsbury Park really, London) for Part 2: Ni Hao Ciao by Marta Sandini - Chinese Italian fusion, with wine pairings.
It was a hot day, during a well established heat wave, but no attempt had been made to cool the cafe (ie fans), so it was unpleasantly hot - we had to blow the candle out. The wine pairings were not very exciting, no one explained them to us (what we were drinking, why it was paired, where it was sourced from) and the servings were meagre - certainly not the 4 x 100ml advertised.
The food itself was ok, not particularly interesting or satisfying. The best item was actually the extra we bought - the Prawn Choux Bun, which had a recommended wine to pair with it but we were not offered this. The staff were friendly enough but not particularly attentive, they really just delivered the food and drinks and then requested a 10% service charge at the end, which we paid just so we could leave without fuss and get some fresh air. All in all it cost us around £250 (for 2) which definitely felt high for what we received.

I bought an album which broke as soon as I opened it to put photos in, they sent a replacement which broke in exactly the same way - now they won’t respond to my messages.
The product is terrible, a total waste of money and even if it didn’t break it’s ugly IRL and extremely overpriced.

Fraud and theft by Smart Cellular!
They have my phone but despite repeated requests they will not sent it back or pay me - do not use this company! I will be reporting them.

SCAM
The only way to cancel the recurring order is by email to which they DO NOT RESPOND. Therefore it is impossible to cancel.
I am reporting to my bank and to Consumer Affairs.
Save yourself the admin and dont sign up to receive this product.

THEFT! Total scam, thin pads not at all as advertised. Arrived direct from China in a cellophane bag. Refused a refund because I bought on promotion, which is tricky because they only sell on promotion!
DO NOT BUY FROM THIS COMPANY

Terrible claims processing service. I am still waiting for a claim from November 2023 - have now been waiting 4 months! Cannot get a straight answer, no one responds to emails and I am being sent around in circles trying to resolve.