K fet

False information and advertisement of products and deals.
I chose this store to order a product due to its deal. Altbough they sent me something random. Then they said it was an error and realised they don't actually have the right product and tried to upsale me a more expensive one instead.

Did the mistake to buy some appliances because of the sales.
The order for split into two deliveries without being informed with the result of asking people a favour to stay in my place all evening to wait for the deliveries and leaving work twice. The second delivery got postponed for next week.
The person on the phone ironically said " at least you got your freezer " and hang up on me .

The second delivery arrived with broken boxes and destroyed products.i ordered a plumber from elkjop to install the washing machine. The pipes of my washing machine where not long enough so for a week I have been trying to ask elkjop to inform the plumber about it. They didn't and the plumber of course came for 5 minutes telling me the obvious. Elkjop sent me a delayed email with a list of pipes that I need to buy ( which they don't have in stock or sell after all).
I'm still waiting for this to be resolved. Considering returning the machine with -1700 kr for the plumber.

Employees on the phone and delivery guys were polite and helpful. Clearly an elkjop policy / strategy failure