Andre

We have a flight from LHR to GRU and we tried to request a special meal for our 3-year-old daughter via chat, as she has allergies to milk protein and soy. The agent simply informed us that they couldn't do anything about it. I then asked if there wasn't a solution, considering it's a 12-hour flight and the child won't have anything to eat. Again, the agent said they couldn't do anything about it. This was the first time an airline has responded to me in this way, with such disregard for a child's allergy. All the airlines I've flown with have provided a solution, with some options for the child, even on transatlantic flights like this one.

Reservation system works very badly. They hold the item for a period that they don't disclose and then you lose time going there to realize it is out of stock.

I do not have a BankID, but was able to register with no problems at all. After searching for a long time, I was able to bid on several items and ended up winning. However, when tried to pay, they request a BankID, which I don't have. They don't provide any other way of verification and won't allow you to purchase anything without that. Really disappointing experience and useless customer service.

Excellent customer service and fast deliveries. I had a problem with a stroller that I bought from them and they promptly addressed the issue, providing a newer version of the stroller and a return label for the old one free of charge. That all happened fast, so that we did not have to stay with a broken stroller for long. Besides, they've got pretty competitive prices!

They don't accept valid foreign driver's licenses for renting a car

They don't accept valid foreign driver's licenses for renting a car

Great customer service! One of the products (a shampoo) was damaged during shipping, but, after contacting them, they promptly refunded the price and gave me a 10% discount on my next purchase.

Amazon simply cancelled an item saying it was not available. This was done 10 days after the confirmation of my order. The item was part of so-called Prime Day, being discounted at a time, but now nothing similar is remotely close in price. A total disregard for the customer! Be aware of Prime Day discounted items!

I have bought hiking boots from XXL and had my order cancelled because they did not have it in stock. So I said that this hindered me from buying other products, since they had their prices increased later on. After that, they asked me to send a list of similar products that would be interesting to me from their website. I sent a list of 10 similar hiking boots, and they sent me back the discounts they could provide in each and every one of the items, some being even over 50%, which matched the original discount I would have gotten on the product I had tried to buy.

After 2 weeks of having confirmed my order, they said the prices were incorrect due to an IT-failure and simply canceled the order. According to them, I should have been able to notice that the prices were incorrect, even though the purchase was during the sales period (mellandagsrea).

They inadvertently cancel your order and when you try to make it again the products have increased prices.

EDIT: The company contacted me and issued a refund for the difference in prices.