Danilo Lapegna

Mi sono rivolto a Moving2Italy per il trasferimento della mia residenza in Italia e per l'accesso al regime impatriati. La consulenza con Giovanni Sajeva è stata eccellente: competente, chiarissimo e molto concreto. Ha risposto a tutti i miei dubbi e mi ha lasciato un quadro preciso dei prossimi passi da seguire. Servizio davvero ottimo, lo consiglio senza riserve.

I cannot recommend this company highly enough. From start to finish, the team was incredibly kind, polite, and professional.

What really stood out, however, was their problem-solving ability. We faced several unexpected logistical challenges, but the movers handled them with total composure and expertise. They took incredible care of my belongings, ensuring everything was wrapped and transported safely as if it were their own.

It is rare to find such a combination of technical skill and genuine courtesy. If you want a stress-free move with a team that actually cares, look no further.

I have had a highly frustrating and disappointing experience with this bank. It all started in March when I received a series of letters requesting that I cease all commercial transactions on my private account. Despite this doesn’t make sense (I am a freelancer, so my business matches my person) I acknowledged that, I took immediate action and transferred all commercial transactions to another bank, which offered a more competitive deal. I still kept the private ING account.

Despite my compliance, I recently received another letter with an intimidating tone, claiming that "we continue to see commercial transactions on your private account and we will terminate your private account if they continue." The transactions mentioned were either from 2023 or older than six months, which is completely absurd as they predate the initial communication. It seems like an attempt to force me into opening a business account, which I find underhanded and unprofessional.

To make matters worse, I sent multiple emails to resolve the issue but received no response. Additionally, when I tried to address the matter over the phone, the customer service representative was rude and just partially helpful, further exacerbating my frustration.

This experience has been nothing short of a nightmare. The lack of professionalism, the intimidating tactics, and the unresponsiveness are unacceptable. I urgently need clarity on this situation and a resolution, but so far, the bank has failed to provide any satisfactory answers. Until then, I cannot recommend this bank to anyone. Avoid them if you value competent and respectful customer service.

They keep making serious mistakes with my VAT filing, and not answering to my email, basically avoiding the problem, despite I am an 8-year customer. Not recommended, unreliable and unprofessional will change tax consultant next year.