Poor Customer Service and Delays in Crediting Payments
I am very disappointed with the service provided. I have experienced significant delays in the crediting of three bank wires originating from Revolut Bank to my CF account.
After contacting the support team, despite correctly referencing the transactions and providing all necessary documentation, the payments have not been credited even after several weeks.
I first reported the issue on May 19, 2024, attaching the wire confirmations for all three delayed transactions. Despite my follow-up emails on May 22, 2024, and subsequent attempts to resolve the matter, I have not received any satisfactory response or resolution.
To add to the frustration, it appears that the bank changed the EUR IBAN without any notice, which further complicated the situation. Our client has been paying invoices to the old IBAN, and despite the correct references on all wires, the funds have not been credited to my account.
This delay has caused significant inconvenience and stress as we have employees and suppliers waiting for their payments. The normal processing time for such transfers should be 1-2 days, yet we are now approaching a month without a resolution.
I urge CurrencyFair to address this issue immediately and improve their customer service response time. This experience has been very disappointing, and I hope to see improvements in the future.
UPDATE: After this review, CurrencyFair has requested additional information regarding the wires, which I provided immediately. However, no update or email has been received from CurrencyFair and I'm still unable to pay my suppliers and employees. Legal action will follow.
Reply from CurrencyFair