Alex H.

U.A.E.

Reviews

Review of CurrencyFair


Rated 1 out of 5 stars

Poor Customer Service and Delays in Crediting Payments

I am very disappointed with the service provided. I have experienced significant delays in the crediting of three bank wires originating from Revolut Bank to my CF account.
After contacting the support team, despite correctly referencing the transactions and providing all necessary documentation, the payments have not been credited even after several weeks.

I first reported the issue on May 19, 2024, attaching the wire confirmations for all three delayed transactions. Despite my follow-up emails on May 22, 2024, and subsequent attempts to resolve the matter, I have not received any satisfactory response or resolution.

To add to the frustration, it appears that the bank changed the EUR IBAN without any notice, which further complicated the situation. Our client has been paying invoices to the old IBAN, and despite the correct references on all wires, the funds have not been credited to my account.

This delay has caused significant inconvenience and stress as we have employees and suppliers waiting for their payments. The normal processing time for such transfers should be 1-2 days, yet we are now approaching a month without a resolution.

I urge CurrencyFair to address this issue immediately and improve their customer service response time. This experience has been very disappointing, and I hope to see improvements in the future.

UPDATE: After this review, CurrencyFair has requested additional information regarding the wires, which I provided immediately. However, no update or email has been received from CurrencyFair and I'm still unable to pay my suppliers and employees. Legal action will follow.

May 29, 2024
Unprompted review

Reply from CurrencyFair

Update:

Hello Alex,

Thank you for providing us with the requested information.

We really apologise for the delay in resolving your issue. I have escalated your case to our Customer service team (Case Ref 01580649) to look into it on priority and they will reach out to you with more information as soon as possible.

Thank you for your patience and feedback.

Many Thanks
The CurrencyFair Team


Hello Alex,

Thank you for contacting CurrencyFair.

Recent updates to the functionality of our platform have resulted in a spike in customer contacts meaning that our team have been unable to respond to customer's calls and emails as quickly as we would like.
We sincerely apologise that we have disappointed you on this occasion. We regret that this experience has not been what you expected from us nor is it of the standard that we aspire to provide.

In order to resolve the issue for you, we have issued a request through TrustPilot to get some more details from you (including your CFID). Please check your emails and respond to the TrustPilot email. Do not post personal details in this thread.

We hope to hear from you soon so that we can help resolve your issue.

Many Thanks
The CurrencyFair Team

Review of Ufficio Camerale


Rated 1 out of 5 stars

Ho acquistato una visura camerale e un…

Ho acquistato una visura camerale e un bilancio ordinario. Nulla dopo tre giorni, ho aperto un ticket e dopo altri tre giorni mi hanno inviato la visura. Del bilancio, dopo due settimane, ancora nulla. Supporto davvero pigro e scortese.

April 25, 2024
Unprompted review

Reply from Ufficio Camerale

Salve, ci dispiace che non sia soddisfatto del servizio, probabilmente ha ricevuto una risposta da parte del supporto dopo tre giorni perché c'erano in mezzo il sabato e la domenica, in cui il servizio non è operativo.
Ad ogni modo ci ha contattati tramite ticket anche per il bilancio? Se ci ha contattati e può dirci il numero del ticket lo recuperiamo subito, così capiamo come mai non ha avuto un riscontro.
Ci scusiamo per il disguido e la ringraziamo per la sua segnalazione.

Review of du


Rated 1 out of 5 stars

Garbage, 0.6Mb/s for 300dh a month

Utter garbage. The 5G plan is disgusting. Average speed of 0.6Mb/s and you pay 300dh a month. Not even in a third world country you expect these speeds. Cannot do a zoom call, cannot even download a pdf and it's been like this for months.
The Du 5G tower is right in front of my building, they clearly slow down lower paying customers so that you upgrade to a fiber plan. Bad by design.
I complained 10 times, they bounce you from left to right, promise they will look into it, but they never do.
DON'T EVER GIVE THEM MONEY, IT'S A LEGALIZED SCAM!

October 24, 2023
Unprompted review

Review of Policybazaar


Rated 1 out of 5 stars

Basically harassment

They call you everyday, more than 5 times a day, until you block them.
Also, they sell your data to other parties.

September 1, 2023
Unprompted review

Reply from Policybazaar

Our customers' privacy and data security are of the utmost priority to us. We would never engage in such malpractices. However, if you would like to stop receiving calls from our end, we can surely help you with it. Email us your contact number at social@policybazaar.com.

Review of D4hub


Rated 5 out of 5 stars

From our vague ideas to a visually stunning website

I had the pleasure of working with SED Web for a recent project, and I couldn't be happier with the results. From the very beginning, their team displayed an exceptional level of professionalism and expertise that set the tone for the entire collaboration. Their web design skills are truly top-notch; they managed to translate our vague ideas into a visually stunning and user-friendly website that exceeded our expectations. The attention to detail truly highlights their mastery in the field. Moreover, their development team ensured that the website not only looked great but also functioned flawlessly across all devices.

What sets SED Web apart is not only their technical proficiency but also their outstanding communication and project management. Throughout the process, they maintained clear and open lines of communication, keeping us informed about every step of the design and development journey. Their ability to listen to our ideas, offer insightful suggestions, and iterate based on feedback was truly impressive.

In conclusion, if you're looking for a web design and development firm that goes above and beyond, SED Web is the one to choose.

February 21, 2023
Unprompted review