Bad service to customers..
Should have delivered Friday morning according to the SMS I received asking me when I would like delivery. ( Choice of three mornings ). Waited home all day, I could see it was still at the depot all day. .
Rang twice. ..
Monday morning it arrived at 9 a m. .. lucky I was home. Crappy service...
Two companies not working together. Schenker and DSV.
I am sure nothing will be done.
Very poor communication to the customer..
Reply from DSV (f.d. Schenker) Sverige
Hello,
Thank you for sharing your feedback. We sincerely apologize that your delivery did not arrive on the selected day and that the communication regarding your shipment fell short of your expectations. We understand how frustrating it must have been to wait at home all day without receiving clear information about the delivery status.
We take your feedback seriously and appreciate you bringing these communication issues to our attention. We are sorry for the inconvenience this has caused you.
Thank you for taking the time to share your experience with us.
Kind regards,
Junior