Agent Ishwar deliberately terminated call, callback from my number rejected twice after.
Third area outage of the month, approx 60 hours offline. Agent, Ishwar disconnected my call when I asked for bill to be prorated to reflect downtime. Called back twice and my call was disconnected before answered. I worked for the company that was taken over by Optimum, Suddenlink, and started in tech support. When you are routed a call, most of the time you are able to see the number that is calling before you choose to answer. Surely no small coincidence that I was unable to report Ishwar to his supervisor for being the piece of shoot that he has chosen to be.
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