No items available
I placed an order on Saturday. The product was clearly marked as available, with a stated delivery time of 3–4 days. Even today, the item is still shown as available on the website.
However, I did not receive any order confirmation or shipping update until Tuesday. On Tuesday, I contacted customer support myself. I only received a reply on Wednesday, informing me that the item is actually not in stock at all, and that they expect to receive it only by the end of the week.
This is completely unacceptable. You should not sell items as available if you do not physically have them in stock.
I ordered this airbag for freeriding specifically to ensure my safety during a planned trip. Because of your incorrect stock information and lack of communication, my trip may now be ruined.
What makes the situation worse is that there was no apology at any point. Instead, I was told to “check delivery times”, as if this were my mistake. That is absurd. The issue is not delivery time — the issue is selling a product you do not have and shifting responsibility to the customer.
Poor communication, misleading availability information, and zero accountability. I do not recommend this store.