Maedy harris

Worst experience I’ve ever had with a company , not only do they hardly respond to you, but my item has been left in customs waiting for charges to be paid. No where on the website did it say I’d have to pay these charges , nor did it say it was an international order, not only do I now have to pay the additional fees ( which aren’t small) but i also have no way of paying them as they won’t send me the link to do so , absolute waste of time will never order from here again,

Absolutely awful company ! Was supposed to deliver my sofa set on Wednesday, didn’t bother showing up with no notice at all , was supposed to be delivering at 6pm , which conveniently is when there phone lines close so could t even ring to find out what happened.

The next day I had to get in touch with them to re-arrange delivery which they wanted to schedule for the following Tuesday , so now almost a week no sofa with three small children. They then tried to upgrade me for next day delivery for it to get declined twice by the depot so would in fact have to wait until the Tuesday.

Tuesday come delivery slot between 1-5, still waiting at 6pm again lines now closed and driver hasn’t left last location in almost an hour meaning sofa will not be coming again this evening. My sons birthday in a few days and no idea when we will actually recieve our sofa after being reassured three times today it would definitely be here … DO NOT USE ARROWXL

Was helped by Ben Sloyan, was really helpful, very patient and talked us through everything to help us understand best options for us, invested a lot of time into making sure we were happy with our decision, and was kind and friendly to speak to