Lea

UPDATE: After posting on this public forum, I received a call from Priority Pass a week later, and the issue was magically sorted. I asked for a full cancellation and refund and it was processed immediately. I had never had this in all my years as a customer of Priority Pass, and now they have lost me for good.

WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED
I've been a member of Priority Pass for many years. This year I've renewed it and received several communications stating i've benefited from a discount, but they charged me full price. I've been calling and emailing for months to get a refund and eventually asked to cancel my membership and get a full refund, but no answer until now. Every time I call and spend 30 to 45 minutes on international calls with their agents and still no reply. I'm not even getting an answer to my multiple emails.
And on top of it all, ever since they renewed it for this year, my account shows I have 0 visits remaining, while they still charged me for full membership.
Never again!

The Copenhagen Card offers very good value for money if you are staying in Copenhagen for a few days. The app is easy to navigate and you have access to all attractions and details through it. It also saves you the hassle of figuring out public transport tickets. You just buy it and ride.

I received my order very quickly unfortunately the object’s original packaging was completely destroyed. I gave the gift to my friends and when they opened it several items were actually missing from the box and it looked USED!!
I emailed twice customer service and never heard back.