Above and beyond customer service
Above and beyond customer service
I signed up for a workshop that came with a Foundr+ trial, totally spaced on the auto-renew, and got hit with a $99 charge I wasn't planning for. Emailed support basically bracing for the "sorry, policy is policy" response.
But Conan and Pearl actually listened, understood my situation, and processed a refunded as a one-time courtesy. For me it was a long mile, but they pushed through. I truly appreciated it and totally grateful.
That kind of customer care is genuinely rare these days. On top of that, the workshop content I originally signed up for was solid. You can tell the team puts serious work into everything they put out.
I'm not at the right stage in my entrepreneurial journey to make full use of Foundr+ right now, but when I am, I'll absolutely be back. Companies that treat people with genuine care instead of just transactions earn long-term loyalty, and Foundr definitely did that with me.
Reply from Foundr
This genuinely made our day to read. Conan and Pearl will hear about this, and they'll be so glad their support landed the way it did. That's exactly the kind of care we want every member to feel.
And thank you for the kind words about the workshop content too. The team pours a lot into everything we put out, so it means a lot to know it came through.
We completely understand where you're at in your journey right now, and there's no rush. When the timing is right, we'll be here and we can't wait to welcome you back properly.