Dhruv Malhotra

Gaurav has been really helpful throughout our mortgage process. He has the right knowledge and is always available to answer any questions you may have. We received our mortgage offer on time, and when the initial offer was not suitable for us, he worked quickly to get it revised to better meet our needs.

I am very happy with his service and would highly recommend him to all my friends and family looking for a reliable mortgage advisor.

I am extremely disappointed with the service I received during my visit to Skoda Slough. I believe the dealership needs to take a close look at their customer service, as it was completely lacking in professionalism and respect.

On 10th March 2025, I booked a test drive for the Skoda Enyaq, and I received a call from Alex, a member of their sales team, confirming the appointment for 4:30 pm. During the call, Alex inquired about my financing options. I told him that I was open to exploring financing deals through Skoda but would also consider other providers to find the best deal. He seemed fine with that, and we agreed to meet later in the day for the test drive.

I arrived at the showroom on time, but when I got there, I was told that Alex was unavailable. A different sales representative greeted me and began asking me a lot of questions about my budget and what I was looking for in the car. However, once he realized that I might not be taking their finance deal, his attitude completely changed. He was dismissive, stating that the dealership was busy, and there was no car available for the test drive. When I insisted on going ahead with the test drive, he was reluctant, and his attitude made it clear that he was doing me a favor.

At one point, he even suggested I take the test drive through the third-party financing company I was considering instead, which was completely unprofessional and unacceptable. After pressing the matter, he finally spoke to his manager, and they agreed to offer a test drive—but only a "short" one, as if it was a huge favor.

As I proceeded with the paperwork, I was shocked when he told me I would need to pay a £1000 excess if I caused any damage to the car during the test drive. This felt like a tactic to pressure me into paying additional fees for no reason, which only worsened the already poor experience.

I ultimately decided to leave without the test drive. I couldn’t help but feel that my time was wasted, and I left with a bitter taste about the level of customer service at this dealership. It’s clear to me that Skoda Slough is not interested in treating potential customers with respect, and I would caution anyone thinking of visiting this dealership to expect poor service and a lack of professionalism.

In today’s competitive world, customer service matters just as much as the product itself. I may not have chosen their finance deal today, but a good experience could have changed my mind. Unfortunately, based on how I was treated, I will not be returning to this dealership in the future.

This is the worse experience I have ever faced in my life. My car met with an accident on 26th Dec and today is 26th Jan and nothing has happened yet, my car has not even reached the garage. It has been stored in some storage facility. I am following up with them, and every time they are telling me a new story and it is all misleading information. Even their app is showing me a misleading status and also their partners keep cooking stories. It has already been a month and this is not acceptable to me that they have not even provided me with any courtesy car yet and I am struggling to do my day-to-day activities like going to work and the school run. This has started impacting my work. I am not able to work as much as I was doing earlier due to the unavailability of a car, also I have to spend time chasing them. They are not taking any ownership of the activities, they are always putting them on their partners and then I have to run from pillar to post for an answer and this is still not helping me. As their partners are also like them, they are also not doing their job well. And this is the reason my car is still waiting in storage and has not been repaired yet.

I have taken car insurance so that they will help me in my bad time and I trusted them. However, they are making the situation even worse by not doing what is expected of them.

If the "Marshmallow" team is reading this and you really want to do good business. Please reach out to me and provide me with a solution.

Hello Everyone, I have got my driving lessons from my instructor (Mr Grant Bones), I highly recommend him to all the learners. He was really professional and I am impressed with the techniques that he teaches and the way he teaches. He always first tells you the concept and then takes you to the practical part of it. This way I learned better and hopefully I will clear my test in one go.
I wish him all the best for his future endeavours and also happy learning to his future students.