Rachel Tedder

I missed a tax payment and my account was frozen. Ok, fine. I messed up. But the tax office was shocked when I told them what the bank told me—that they (the bank) is behind on their work and won’t be able to unfreeze my account immediately once they get the letter from the tax office saying everything is taken care of.

They’ve had the letter now for at least 4 working days, and my account is still frozen, and they can’t tell me when I can access my money. Ironically, this is making me late on the next tax payment—not to mention my rent. Not to mention multiple other bills that automatically go to this account, all of which are also triggering fees from the bank and the vendors.

Needless to say, I’ll be closing this account as soon as I can after I regain access. One of the worst experiences I’ve ever had with a bank.

Since I'm an American in Germany, I'm going to write this in English. My story started with a nightmare--coffee spilled over my almost new Macbook! At the Mac store, they told me it would cost 700€--half the cost of the computer--to fix. Michael from Macbookrep did it for just 285€ and sent my device back good as new. But before I sent the computer for repairs, he actually chatted with me over WhatsApp--via chat and actually on the phone--to relieve my concerns about sending my expensive device to a stranger. He paid for shipment both ways and instructed me how to safely pack my computer for shipping. And during the repair--over the holidays!--he gave me frequent updates. Finally, the repair was done very fast--just a few days, and during holidays.

I'm definitely more careful now, and I hope I don't spill anything on my computer again. But if I do, I know where to send it. I'm very happy with this service!