Got my order cancelled
Got my order cancelled without getting to know the reason, and I didn't get all money back either (got back about 3 euro less than what I paid)
Reply from KOI Footwear
Hi there,
I'm really sorry your order was cancelled without an explanation. I can completely understand how frustrating that must have been.
I've looked into this with our warehouse team, and your order was unfortunately flagged as a short order. This means that, due to an inventory error, we didn't have the product available to fulfil your order.
These errors can unfortunately be more likely during busy sale periods, when orders are coming through very quickly and our stock system can struggle to keep up.
I can confirm that your order was refunded in full. I've personally checked the refund and have also resent the refund confirmation email so you have this for your records.
I'm sorry again that we weren't able to fulfil your order, and especially that you weren't given a clear explanation at the time. We know that's frustrating and it's something we're continuing to work on.
~
KOI