Jamie

Hello Jamie, Thank you for taking the time to leave a review.

We're delighted to hear such wonderful feedback about Tom and the team at our Colchester store. It's clear they made a real difference to your experience, and we'll be sure to pass your kind comments on to them. Our store colleagues work incredibly hard to support both pets and their owners, so it's always fantastic to hear when they've left such a positive impression.

We're sorry, however, to hear that you've been disappointed with your experience of our Customer Care team. We appreciate you taking the time to share this feedback, and your comments have been noted.

Thank you again for recognising the efforts of the Colchester team and for sharing your experience with us. Best wishes, Frankie@PAH.

Dear Jamie

When you originally raised the issue to us a year and a half ago, we had a contractor check and report that there was suspected settlement or subsidence. We had measurements taken and return visits planned with a surveying company who we did have issue with turning up on time and getting the report from them which did understandably cause frustration and lack of trust with Ringley. I can confirm they did confirm that there was no movement and that it was save to repair and we managed to get a reduced cost for the property for their lack of service.
We asked to arrange with yourself and your tenant that we could get access to quote for the repairs to the property and while there was several attempts to gain entry the contractor was refused several times.
When they did manage to gain entry they are happy to undertake the internal repairs but the external issues are due to the damages to the render from water ingress from the roof. The Render and the works we are talking about have been presented to Weston Homes (the developer) several years ago and we are still ongoing this part of the claim/building developer pledge. This means that we have had issues in getting the right works done to get your door to close properly due to the “snowball” effect of the route cause and having limited ability to undertake works without massive costs that should be costed to others places.
I have spoken with a Door Specialist and we are trying to work on a date to come to your property and see if they are able to deal with the major issue at hand which is the door closing.

Hi Jamie, we can assure you that we don't increase a price on a registration unless it is out of our control. Please send us details of the registration to reviews@regtransfers.co.uk and we will look into it for you straight away. Thanks, the Regtransfers Team.