Pete Wright

I feel I have had terrible aftercare from this company. I purchased and had installed by OWS some Fire rated French doors into a flat 18 months ago At a cost in excess of £6,000 into a newbuild development. The property was not in use for a while and unfortunately, I don’t live near the development and did not check things until recently when I found the doors had dropped such that one door wouldn’t even open. I raised this with OWS and was advised someone would be in touch from the team that deals with this. I heard nothing back so chased this up and was again told the message would be passed to the team. A couple of days later I again chased up things and was advised that there is only a years guarantee on the issue and that to get someone to attend and adjust the doors would cost £570. I queried if this was really the cost to adjust the doors and was told they charge for a full days work. In fact it took 10 minutes for a local engineer to adjust the doors at a fraction of the cost. I’m sure the doors themselves are a good product but a real shame to be so badly let down with the aftercare. I even undersstand that as technically out of the guarantee a charge may be made, but not a full days work for a 10 minute job.

Slight frustration at original time slot for pick up moving back on the day, but everything done , very well and delivered on time. would recommend

Very efficient and knowledgeable, explaining rational around proposed healthcare provider

Lizzy was very good to deal with. No problems getting hold of her when needed.

Very fast and efficient service for My Henry replacement Vacuum bags

Don’t believe the promises Carzam make. Carzam have been fine until there was a problem. When enquiring on a phone call to Carzam prior to my purchase I wanted to understand the system and what I could expect. I asked if I could be provided with a condition report on the tyres as I did not want to have a bill for new tyres as soon as the car was delivered. I was advised that a check couldn’t be done on individual cars but I should be assured that anything that would be an advisory for an MOT would be completed. So any tyres that had an advisory would be changed. When I chose my Astra, I was advised that it had just been MOT’d and serviced by Carzam. However, when the car arrived there was no service book stamp for the Carzam service and no service sheet. I have requested a service sheet covering the service but have not been provided with one. Also, the front tyres were near the limit on tread depth and 3 of the tyres were showing signs of deterioration. The driver who delivered the car agreed that these would be advisories on an MOT and said that the Carzam warranty should cover this. I looked up the MOT online and saw that 3 tyres had shown up as an advisory to be changed. Two of them had been shown on the advisory the year before.
So the car had had an MOT with advisories and had a service but not had the required work completed. When I complained I was advised that the tyres aren’t changed unless they are less than 2.5mm or illegal. I had the tyres measured by Quick-fit, and they are worn badly on the outside edge, but still show a legal 3mm of tread in the centre. As such Carzam refused to replace them. Carzams communication was also very slow. I requested an early reply so that I didn't clock up mileage, however I had to keep chasing them for answers.
One has to think what the point is of their checks on a car prior to purchase, or the point of an MOT or a service if identified works aren’t acted on.
Carzam should not promise things then not deliver. They should also act on any checks on a vehicle or what is the point of a service or MOT. How can you have confidence in a company that acts in this way.