Denise B

I trust Cuddly for vetting the dog rescues to whom I donate. Their crowdfunding platform is reliable and trustworthy. I not only receive the initial request for help for any one particular dog (or dogs) in need, but I receive follow-ups.

I also love their Dashboard that breaks down the rescues or shelters receiving my donations.

I rely on them to do the valuable work of vetting the nonprofits asking for donations. After the scourge of George Santos, animal lovers are understandably skeptical.

Love Cuddly, plain and simple.

This shouldn't happen. KitchenAid used to be the exclusive brand for high-quality kitchen appliances.
NOT ANYMORE.
We bought a gas range last year. The first knob fell off within a few days of purchase.
We have photos available demonstrating the damage and the repair mode constantly implemented every 2 weeks or so.
We tried to contact Customer service. We could not get any help.
The knobs continued to fall off. We repaired with a heatgun.
The knobs continue, 11 months later, to fall off whenever you use the stove.
It's not only a shoddy product but a CONSUMER SAFETY ISSUE. The stove could catch on fire if we can't turn the flame down because the knobs fall off at will.
The Product is DEFICIENT.

I found this brand when Pharmaca was in existence. I tried it out to sleep support as their Cortisol Manager contains ashwagandha root. When Pharmaca collapsed, I continued to buy it online and they have never disappointed me. the company is communicative and professional, reliable and always offers discounts for repeat business. one of the few online companies that isn't scammy or suspect..

I truly appreciate them. I would recommend them to anyone looking for supplements to compliment a healthful diet.

Nobody wants this. My Ray-Ban sunglasses shattered like glass when dropped on the floor. I could have been wearing them and gotten hit and the glass would have went into my eye and blinded me.

Fortunately they were in my hands and not on my face. I will never buy another pair of Raybans again.

We woke this morning to dogs alerting on traffic backed up on State Highway 119. The tree mitigation project on Boulder Canyon, which is fourteen miles of cutting down and chipping the remains of pine trees killed by magnesium chloride courtesy of CDOT, is run by Asphlund. Their traffic safety company, AWP, is supposed to provide support so that vehicles don’t crash into each other or run over tree workers.

You would think a company as a traffic safety type would provide public sanitation to its outdoor workers. Not. There is a van, we were told, that is supposed to deliver employees-in-need to use the bathroom in the local grocery store or somewhere else in this 13-mile stretch of wilderness.

As my husband walked out to let the dogs manage their own biological needs, he witnessed a woman tending to hers on our driveway. After he called out to her, she waved him off and walked up to the top of our driveway, lit up a cigarette with a fellow employee, and exhaled.

There are Stage 1 Fire Restrictions in the mountains west of Boulder. You would think the company would’ve notified its employees of this law.

We also haven’t seen any sign of public sanitation facilities since this job began two weeks ago. With 12 miles of tree cutting remaining, Boulder Canyon residents can expect routine drop-ins of AWP employees to drop other things on their property until the job is complete at summer’s end. They should also know the whereabouts of their fire extinguishers, as no one has apparently informed the employees that residents take Stage 1 Fire Restrictions seriously.

Deep sigh. No wonder people hate corporations who have obviously chinsed-out on proper staffing and providing employees with the basics of human sanitation facilities.

A reliable source of ashwaganda-root based stress relief. Their high quality formula helps me sleep at night and provides a sustainable, calming natural remedy in our stressful society.

It's always delivered on-time and if there any issues, the company is excellent at communication to allow for remedies.

I love being able to support buying from local bookstores through their site. I had no problems ordering Robert Reich's new memoir, and will be looking forward to ordering more.

Anything but Amazon!

Thank you for creating such a positive, socially conscious place to buy books.

Would give no stars if possible...

After 15 years of a stellar payment record, I will be canceling my account.

Locked means LOCKED. BOA leads its consumers to believe it's for "one-time transactions," meaning after locking my account at my request, BOA continued to allow charges to go through.

No notification provided. No texts, emails, phone calls, despite having this information on file.

Then they ding me with a $25 late payment fee for charges unauthorized that rolled through with no awareness on my part.

LOCKED MEANS LOCKED. BOA GENERATES $25 LATE FEES FROM CONSUMERS WHO HAD THE GOOD FAITH BELIEF THAT THEIR CARDS WERE LOCKED AND NO FURTHER CHARGES WOULD BE INCURRED WITHOUT THE CONSUMER'S KNOWLEDGE.

An energetic discussion with the customer service representative resulted in them directing me to Disputes for an investigation.

NOT.

LOCKED means LOCKED. Anything else is consumer fee-gouging, at $25 per transaction.

They stole my money. Here's how:

On August 4, 2024, they sent notification of autorenew.
On August 6, 2024, I notified them I wanted to cancel. That same day, I received confirmation from Arianna that my account was canceled.
On August 8, 2024, THEY PROCEEDED TO CHARGE MY ACCOUNT $90 FOR AUTORENEW, DESPITE MY CANCELLING.
I repeatedly requested confirmation of cancellation. Each time, they confirmed it was canceled.
Today, I received another notice of renewal. TURNS OUT, LINKTREE NEVER CANCELED MY AUTORENEW IN AUGUST 2024, NEVER PROVIDED A REFUND. I wasn't notified until it came up again on 7/26/2025.

They direct me to endless AI chatbots and links to Change my Payment Plan.

Linktree, once they have your credit card, WILL KEEP AUTORENEWING, despite confirmations of cancellations and requests by the customer to cancel.

Screenshots of email communication available upon request.

There is no hope for this company to improve. I have had a landline for over 30 years, being in the Rocky Mountains of Colorado, and cell service is unreliable here. Centurylink understands this quite well, and thus, holds us hostage.
Our monthly bill to have such safety is $120/per month. I recently tried to obtain access to my online account.

NOT. The systems were down, repeated messages displayed.
I called customer service: 30 minutes and no human being answered.
I started a chat session: Could you help me reset my password?
Sure, try Chrome...try clearing your cache...try refreshing your browser, yada, yada, yada.

FIVE TIMES I tried, to no avail.

Why did my monthly bill for March jump to $196?

I still don't know. The company wants us to use paperless billing. They want us to use technology which they then complicate access to, all the while charging EXCESSIVE RATES for a landline to sit quietly in the cradle, lest a real emergency occur...

Twice now, OtterBox has saved my $1,200 Samsung Galaxy 12 Plus from the jaws of death... AKA my 14-month-old rescue puppy.
He was only able to make a slight tear in the rubber portion, and the first time, The OtterBox kept the screen from being cracked. I would never have a new cell phone without it.

I reached out to customer service.

We'll send you a complaint form.

I have nothing.

I called again. We'll send you a complaint form, they said again.

Still nothing.

I emailed the VP of store operations, Scott Traverso.

It was blocked.

I emailed Barry Feld, CEO.

Also blocked.

I called again. May I please send something to Mr Traverso?

All I can do is take a report, m'aam.

I already did that. No one sent me the form. And yes I checked my spam folder.

Sorry m'aam...he repeated his script.

Your company spends all this money on marketing. Customers walk into their stores to spend real money, and are treated in hostile ways. They try to share their experience. And they can't reach the ones who would care?

Sorry m'aam...all I can do is take a report...

Unbelievable. Outrageous. I have never been treated so horrendously than by the staff, Addi, Brianna and Graham, at the 28th Street store in Boulder, CO.

After being ignored the entirety of my visit with only 3 customers present and listening to the staff giggling like high schoolers at the front counter for twenty minutes, I gave up asking for help. Did they have the Chemex filters, as they sold the Chemex coffee carafes? No, sorry, the salesperson said as she walked away.

I set down my full basket close to the front register. No one else was around. I continued shopping. When I finished, I walked back up to check out.

Excuse me, did you see a basket here? I asked a salesperson.

Yeah - it's up there. No apologies. You want it?

Yes, please.

I walked up to the front register to pay for my things. Graham rang up my purchases. $235 and thirty-or-so items later, he asks,

Do you want a bag?

Yes, I do.

I waited. Quietly. He came to the two pottery bowls I was buying.

Do you want me to wrap these?

What do you think? I smiled.

Addi or Brianna, I forget who, stepped up. M'aam, you don't have to be rude.

How am I being rude? I am the customer here. I'm spending over $200. Perhaps you can train your staff to bag customers' items?

We do train our people, m'aam. You're being disrespectful.

How am I being disrespectful?

You have an attitude, m'aam.

I turned back to Graham. I'd appreciate those white pillows put in a bag so they don't get dog fur all over them from my car.

We don't have any bags for them.

I waited. He finished tossing my purchases into one bag, and I finished my transaction.

I've never been treated like this in a retail outlet, I said.

You're perfectly welcome to NOT come here, Brianna piped up.

I've no idea where you all learned about customer service, I said. I've come here for years. I've never been treated like this.

You have an attitude, Brianna repeated. Now LEAVE AND DON'T COME BACK HERE.

Addi stood flashing her name badge at me, just so I could get the spelling right. Brianna and Graham stood, shoulder-to-shoulder. I tucked the pillows under my arm, grabbed my bag, and walked out.

HAVE A NICE DAY! Brianna shouted angrily at my back.

And THIS, dear shoppers, is how you can expect to be treated at the World Market in Boulder, Colorado, when you spend over $200 to try to patronize brick and mortar, in a place you have shopped for over ten years.

These people SUCK.
After 24 years of stellar payment performance, thousands of dollars they made in interest, & a high credit score, they froze my Visa for a $20 discrepancy.
Automatic payments were set, as were vendor payments.

No notifications on the minor shortfall were provided. Instead, they declined approval on all my automatic payments, despite my sending payments through electrically.

I spent the day switching over to other means of payment, for which they were unapologetic.

Talks with a supervisor went nowhere. Systemic status informs their stubborn position & insistence that I am lumped into the same category as the guy who stiffs them by failing to pay his entire amount.

No perspective, no discretion. No loyalty, only greed for CEOs to make multi million dollar bonuses of Americans struggling to help others live in this time.

After 24 years, this is how they will reward you.

Bank of America is the lowest of the low.

A money bomb. I donated to John Hickenlooper’s campaign, Cory Booker & Friends of the Earth through Act Blue. Since 2019, a modest amount of 5$ per month...

I canceled several times through Act Blue’s website, received confirmation thusly.

Still the charges kept recurring.

I called and left a message demanding cancellation...

Still, the charges kept recurring.

I’ve disputed the charges on my credit card statement, requested they contact ActBlue with cancellation directives...

Still, this morning, I was sent a “Thank you for your recurring contribution to John Hickenlooper’s campaign...”

Last month, “Thank you for your recurring contribution to Friends of the Earth....”

I resorted to the drastic measures of cancelling my credit card.

Insidious, deceptive, FRAUDULENT business practices. Democrats should dissociate themselves from ActBlue and their default opt-in practices, as well as their refusal to cancel any recurring charges...

SHAME ON ACT BLUE. MAKE THEIR BUSINESS PRACTICES ILLEGAL.

QuickBooks 2020 for Mac was impossible to find to purchase as a downloadable software item. After it was installed, getting set up was a nightmare. It took hours to simply access the login information, the company was insistent on recovering my old account. I kept trying to get the system to send me the link to reset my password, five times and it failed. Two attempts to contact customer service were even more abysmal. 20 minutes in between response times on the chat messaging system, with no remedy, I finally ended the first session. I restarted the second session, received another sad response and finally got the outsourced person in Mumbai or some third world country to send me another reset password link. It took hours out of my day to even set up the software, which you have to access online, despite it being downloaded onto my MacBook pro.

Another company focused on cost-cutting outsourcing and increasing shareholder profits that delivers the lowest end of customer service because that is the terribly low standard that consumers now accept these days. Despite their glossy building in California, Intuit has now adopted the lowest standards for consumer operations, and have forgotten that they have been successful because of consumers, not despite them... I am not the only one, sadly, check out Consumer Affairs and other review sites for similar experiences..

Even more sad is the review from Kathy Yakal PC mag, which gave this company four and a half stars. Upholding the lowest standard that is the new status quo is an irresponsible and unconscionable business practice that fails to protect the consumers and advocates that we accept more of the same.