Ben

I used SendBike to transport a bicycle to Canada. Overall, the box was great in terms of it's size and the bike comfortably fit. The box does come "collapsed" which is totally fine and I cannot understand why people would assume it would be delivered otherwise.

The box can puncture easily, especially with pointed areas such as quick release parts for wheels, and pedals. We reinforced the box in these areas, and used bubble wrap but still had holes. The trick here is to be as safe as possible and use lots of bubble wrap and tape to keep your bike protected and the box intact.

Shipping was very prompt and plenty of bubble wrap and tape was included on the order.

I had the unfortunate experience of being with Bulb for the last three years. I thought my nightmare ended by moving to Canada, but it didn't. Bulb have continued to take large sums of money without consent, despite my account being closed. They have also admitted to, and made adjustment to my account, based on billing errors. They will claim "estimates" or "tariff changes" for this, which is rubbish. Even the months from when I had a smart meter installed have been amended.

Finally, Bulb have admitted to owing me over £4,000 and have been withholding this payment from me for nearly two weeks.

I would categorically recommend that you DO NOT use Bulb and that you use another provider... even in the rubbish UK landscape.

I ran in to an issue whereby I had been over-charged unnecessarily and raised this with the Bulb team on their Twitter account. It had turned out that the meter readings were being taken incorrectly from a previous owner thus causing the issue. Their responses were incredibly quick, and the solution was rectified easily. My only qualm was that the bills received were not clear, and the dashboard does not clearly show account balance in credit/debit. I also struggled to get through on the phone (hence 4* not 5*). However, when I raised this with Bulb, again via Twitter, the response was swift and a new bill has been issued. Thank you!