Charlotte

I am extremely disappointed with my experience using Yango Drive.

I specifically booked and paid for a 6-month car rental agreement at an agreed monthly price. However, midway through the rental, the rental company has now attempted to increase the monthly price unexpectedly.

What is even more frustrating is the response from Yango Drive customer support. Instead of protecting the customer or honouring the agreed booking terms, I was essentially told that the rental company can “do what they want.” This completely defeats the purpose of using a third-party platform that is supposed to provide reliability, transparency, and customer protection.

If customers cannot rely on the agreed rental price being honoured for the duration of the contract, then the entire booking process feels misleading and insecure.

The lack of accountability, support, and proper dispute resolution has been incredibly stressful and unprofessional. I would strongly advise others to carefully review contracts and be cautious when booking long-term rentals through this platform

Great boxes and easy to fill out review forms.

Blaming the customer for their mistakes as they cannot read the messages that are sent. Taken 4 months for a refund due to their errors and are now blaming me🤔 joke of a company. Would avoid at all costs. Use look fantastic or cult beauty instead!!!!!!!

Got delivered the wrong items in April and still chasing my refund 3 months later. I've had to get trading standards involved.

Paid for an haul pass for free next day delivery. It’s been 3 days and my items have still not been delivered. Not happy.

Ordered a sofa and paid £12.50 for delivery and a specific day. Only to have no communication from either homebase or the delivery company. Waited all day for the delivery for it to not turn up and also to be told they do not know when I will receive my sofa. AVOID AT ALL COSTS.

Simiso sorted my return out very quickly and was very professional.

Always have the best service from DBT. I’ve never gotten a bad product. Love all of my mystery boxes and even my graduation ears!

I bought a bag from EGO. When it arrived it was a completely different bag. When I contacted them for a refund. I was told that the photos on the website were the ‘old’ style and that they did not sell this item.

Clearly misleading sales by using photos of items they don’t have.

Quality of clothes is awful. They’re clearly cheap for a reason.