Kalidora

Terrible customer service.
Even with a mobility guarantee after paying extra money, a meitwagen wasnt provided. The Car had a malfunction indicator light on, and a Person from ADAC was sent to check. He informed us to take the car immediately to service station.
Though we are entitled for a replacement car for free for 2 days atleast, this wasnt given. Neither the servicecentre nor ford assistance or the kundenzentrum helped. There is always a ping pong between the three, and no one really cares to help the customer!
Ford Assistance had sent an sms saying meitwagen is arranged and then finally ford assistance washed its hands off, saying since we took the car ourself to the werkstatt a rentewagen isnt allowed. Its rather senseless, because its a failure in the Ford vehicle system and not our mistake as a user/customer. We are left without a car, with a small toddler to be dropped and picked from day care, especially with rain now, it has been a terrible experience.It is rather unpleasant dealing with them.
Its been 3+ days since and we dont know when our car would be returned, nor we have a backup arranged.
Lessons learnt, never drive the car yourself to werkstatt and ask ford assistance to arrange a pickup!

The delivery window indicated for online purchases is of no significance. They do not abide by it and after ordering say there is no fixed delivery time frame. Even after 2 weeks the order status remains unchanged, even though the online page suggested the product will be delivered within two weeks. The money however has been charged for the product and deducted already. We made appointment with hand worker considering the worst case scenario of the delivery window indicated, but still it wasn’t good enough. I will never again buy online at OBI.