Nicole

Brand could not ship out my order as I had purchased a certain product that their system could not accept with a discount code applied to it. However, there was no communication either on their site or on their emails that this would occur. I wasn’t aware of this until a day after the purchase that this was the issue with my order. They then asked me to send the extra money over to their paypal so the order could be processed. I did not use paypal for the original purchase.

It is very disheartening and quite frustrating that this was not brought to my attention before making the purchase. This was my very first experience with the brand and due to this, it was not a good one. It’s a shame as I’d wanted to order for a long while, but this experience has really disappointed and upset me. 😔

Stole money off me last month and then sold my card details off to multiple other brands. After taking multiple safety precautions and making claims through my bank, they got hold of my details again and keep taking money off me, despite not making any purchases with this new card. I have never made a purchase with this company.

Do not donate to them. They will take your details.

I've made a few orders before and they've always been great. This time shipping was great, got everything well in time even with royal strikes. Everything is well priced and fabulous quality, I've never had a damaged item.

However, there seems to be quite a lot of technical issues. The site and app are very slow and badly organised. When registering my advantage card, it was so out of date I had to end up going in and getting help from a cashier to get my card registered, as the site didn't accept registering the new model of the card for me for some reason.
This should be improved in the future.

I ordered over two weeks ago and haven't got any communication since then. My order is still marked as unfulfilled.

I received an email that one of my items was set to pre-order, yet when I ordered said item it was still in stock in my size on both their website and their app. Until very recently said item was only marked as a pre-order and to be shipped out January, but this is only on their website - not on their app. I have contacted them through support to get further insight on my order and still have no response.

It's disappointing to submit this review as before this, I used to be very loyal to this brand. I have made several orders before over the past two years and had no problems at all, until this time. Unless communication with their customers and their IT system is improved, I plan to steer clear for a while.

had an issue with emails being sent that my bag hadn’t been checked out yet when I’d already paid for the order. Zain was incredibly helpful and was able to confirm everything was going on fine with my order! Super quick responses which is really great!