CM

Calvagh Mc Manus

Ireland

Reviews

Review of WattCharger

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Review of Energie Fitness


Rated 1 out of 5 stars

Basically I signed up

Basically I signed up, then they charged me my monthly fee of 30eur + sign up fee of 30 eur which came down to 60 in total first month, no problem there so far but then a few days later they sent out an email claiming they where gonna pull out the monthly fee cause the end of the month was coming up, by this time i had only been signed up for one week and had already paid my monthly fee and sign up fee.

Anyways as u can suspect they charged me again 30eur for the month so i contacted them and one of their employees kindly told me that this happens sometimes, so u know fair enough mistakes happen thats not a problem right so he told me to send a screen shot from my AIB app with the proof of payment and send it via email and they would refund me.
So i go on and do that.
Then they email me back after 3-4 days and tell me that they have never received the second payment.

Now conclusion my money is gone out of my account and no one is held accountable for it, this worries me now as it means a company can just pull out ur cash loose it and just claim that the third party company that handles all the transactions claims it didnt recieve the money even though i have screen shot of the money being taken and my total balance has been minus by 30 eur.

Now to be honest and genuine they said they would give me an extra month for free but I have no guarantee as they said they would refund and then stated otherwise.

I hope they will be kind enough to give me 1 month extra + my first month as well as I signed up and only recieved one week before the country went back into lockdown.

I will be updating this review with the outcome of my situation as I am not here to paint a negative image of the gym, the gym itself is really nice and definitely worth joining but i can not recommend it at this point in time because of myt situation.

November 10, 2020

Reply from Energie Fitness

Hi Calvagh,

We at énergie Fitness are very sorry to hear of the frustration you've faced regarding payments being charged to your account. The poor service and communication on our end is unacceptable and for that I apologise.

We sincerely hope a solution to this issue has since been found, if you feel it hasn't, please contact us at communications@energiecentral.com.

Thank you for taking the time to leave your thoughts, we appreciate all feedback from our valued members

Best wishes,
énergie Fitness Central Team