Product arrived with multiple scratches, got laughed at for not being familliar with “high quality products”
Ordered a pair of Rick Owens kiss boots to add to my Rick collection.
Shipping was fast however the boots arrived with scratches both on the leather and the transparent plastic heel.
I provided photos the same day the boots arrived and sent an e-mail.
They were dismissive and insinuating in their reply, and mocked that I might not be familliar with “the high quality of natural Rick Owens products”. They also made it clear I do not qualify for a free return, even though I mentioned I am not looking to return the shoes at all as they are the only pair left in my size on any website :-??
I told them if it is debatable wether the leather should have an aged look(even so, shouldnt be scratched) it is clear the heel made of plastic shouldnt have any marks on it.
They never replied again.
Quite an embarassing attitude on whoever replied to the first e-mail.
I’m not sure if this says much about the organisation as a whole, but that person should really be trained again in customer service.
Order #215679