HFCLT

I had an issue with my order not showing up and was struggling to get into contact with Sweetify, but after a bit they were able to send me a replacement order which I appreciate a lot.

Cheripai has a great selection of Korean and Japanese beauty products. I bought some Etude House lip tints and balm and love them! Delivery was fast, parcel was packaged securely and came with a cute handwritten note. Will definitely purchase from Cheripai again, thanks for the amazing service!

I have been purchasing from Beauty Bay for the past few years and have always received great service, parcels delivered quickly and lots of choice of products. I really love the yearly haul pass for next day delivery too, it’s so convenient. Thanks Beauty Bay!

Skin Cupid has a good mix of brands, some of them I know and love (COSRX) and others I have never tried before but have been wanting to try them (Etude House). My order was shipped and delivered very quickly on the same week as Christmas. Items were packaged safely and came with a free sample and cute hand written note. I’m really excited to try the products I have purchased. Would love to see more makeup options in the future. Will definitely be purchasing from this small business again :) Thank you!

I have been a customer of Luna and Me since last year and did not have any issues with the company until my latest order. I will not be ordering from them again after this experience and I warn other pet owners who care about their pet’s health and well-being to avoid this company too.

I emailed the company on 8th May with regards to my latest order of frozen cat patties, because they arrived defrosted and my cat projectile vomited 20 minutes after eating part of a patty. I did not hear anything from the company for over a week (except for the automated email that acknowledges they received my message), so I commented on a post on their Instagram page on 18th May with regards to this. Of course their Instagram account apologised and replied straight away, saying they would contact me later that day. I missed the call as I was in a meeting and I was surprised they had not replied to my original email or left me a voicemail. I called them back but the lady on the phone was unable to put me through to Sammy, the lady who originally called me, however she said she would call me back at some point.

I received a call the following day from the distribution manager, Gill. I told her of my experience and that I was disappointed in the packaging and the slow customer service, and I asked for a reimbursement. In a nutshell, Gill refuted my claims and was unapologetic, dismissing my concerns.

Gill told me “cats are sick for no reason sometimes” which I find extremely ignorant, dismissive and uncaring. I told her my cat had been to the vets just a few weeks ago for a health check and deworming tablets, and the vet had given her the all clear with her health, so I don’t see why she would be sick for no reason after eating a patty.
Gill also told me that according to their system, the company had tried to contact me on three separate occasions which was complete nonsense. The first time Luna and Me acknowledged me was on 18th May, after I had made a comment on their Instagram post. This was over a week later since my original email was sent. I checked my phone call history and junk mail and had no correspondence from them at all.
Gill told me there was nothing wrong with the packaging or food, despite it arriving defrosted, and told me it was perfectly safe despite my cat coincidentally being sick after eating it. She offered for Sammy to give me a call back with regards to my cat being sick, which I declined because I didn’t see the point - is Sammy a qualified doctor of veterinary medicine with a deep knowledge on feline nutrition? As mentioned earlier, my cat had already seen a vet recently who gave her a clean bill of health. As for reimbursement, Gill told me there was nothing she could do because “there was nothing wrong with the order,” and the best she could do was offer 10% off my next order.

Overall, I found the (lack of) customer service and care from Luna and Me to be incredulous and a sure-fire way to lose loyal customers. I will be purchasing from a competitor from now on.