GA

Galak

Switzerland

Reviews

Review of Powerpay

Rated 1 out of 5 stars

The worst client service i ve ever…

The worst client service i ve ever had!!!
I got to pay 200% of fees for paying 15 days late! Pls dont make the same mistake never use this poor service! This is a legalised theft!!!

February 14, 2025
Unprompted review

Reply from Powerpay

Good day

We are sorry to hear that you are not satisfied with our service.

Please send us an email to hello@powerpay.ch with your contact details so that we can review your request in detail and follow up on it.

Thank you very much.

Kind regards
POWERPAY

Review of THE OUTNET

Review of THE OUTNET

Review of Savait.com

Review of Priority Pass

Review of Vestiaire Collective

Rated 1 out of 5 stars

Hidden costs

I would like to share my experience on bying an item on VC- when the purchase was effected in the end of the page in front of the total amount was written TOTAL including TAXES. I have even saved a screenshot with this, just in case and i was completely right. As when i have received my order- i was still supposed to pay taxes on it. I wrote an email to VC regarding the issue- but they said i havent paid the taxes. Ridiculous- as in the screenshot i have attached to my email you can see that its written INCL TAXES. Plus even in their customer care section it is written that taxes are included in the price and i have taken a screenshot of these also. VC doesnt seem to care much! Horrible experience- i highly recommend to AVOID!

May 11, 2020
Unprompted review

Reply from Vestiaire Collective

Dear Galak,

I am sorry to hear that your latest purchases have not been satisfactory.

Unfortunately, customs fees are a legal obligation and given your delivery address, you will be asked by the transporter to pay customs according to your country's set rates for every order.

When you see all taxes included on the website, it refers to taxes such as VAT. Otherwise, it is clearly shown as customs fees.

Furthermore, you can see on your invoice, if you did pay customs at checkout, by simply look at "Customs fees included", it will either show yes or no. If it shows yes, then you paid them at checkout, if it says no, you didn't and will have to pay upon reception.

I apologize for the inconvenience and thank you for your understanding.

Best regards,

The Vestiaire Collective team.