United Kingdom
Review of The Catalyst Clinic
Dr. Ethan is exceptional. He combines deep scientific knowledge with a personalised, caring approach. He explains everything clearly, tailors protocols with precision, and genuinely invests in his patients’ wellbeing. I’ve already seen real improvements thanks to his guidance, couldn’t recommend him more highly.
Review of Randox Health
Hannah was absolutely wonderful, she was so kind and professional. Thank you!
Reply from Randox Health
Thank you for taking the time to share your experience. We are happy to hear your visit at our clinic was fantastic, we will be sure to pass on your review.
Take care, April
Review of Magenta Self Storage
I was told I had 24-hour access (nowhere mentioned in the contract)—then suddenly they denied it, refused to share the recorded call where it was confirmed, and suggested that I was lying. They terminated my contract with 7 days’ notice, causing me over £5,000 in losses (emergency moving, cancelled work, travel).
Staff were aggressive and dismissive. Asking them to follow their own rules was twisted into a “threat.” They refused to investigate properly, ignored my concerns, and sent emails full of legal inaccuracies.
If you care about fairness, the security for your belongings, and professionalism—stay far away.
UPDATE in response to their reply below:
Magenta continues to speak vaguely about “policy” while refusing to acknowledge that I was explicitly told I had 24-hour access. They still won’t release the call recording that confirms this. Their refund — which they now downplay — only came after legal pressure. No apology. No accountability.
They continue to side with their rude, aggressive call center staff over their clients, claiming she acted “outside her working hours.” If that’s true, why did she answer the company’s official phone line at all? That excuse alone says everything.
This is not how a professional company behaves — and if you read their reply below, you’ll see exactly how careless and dismissive this storage company is. Their reply alone is a red flag to stay away.
Reply from Magenta Self Storage
Dear Hen,
Thank you for your review. While we don’t discuss individual customer cases publicly, we’d like to clarify a few general points about our policies.
Our terms and conditions allow for immediate termination in cases involving illegal or environmentally harmful activity, or serious breaches. We also have a duty of care to protect our customers, their belongings, and the building.
This facility offers extended hours access, but not 24-hour access. This policy is in place as a preventative measure to help reduce the risk of inappropriate or unsafe activity. This is clearly communicated during the on-boarding process.
Regarding your comments about a member of our team, We’re sorry to hear you were dissatisfied, especially as our team member went out of her way to assist you outside of both your allocated access hours and her own working hours.
We’re sorry for the outcome, as we genuinely value all of our customers. However, our duty to maintain a safe and secure environment must come first, and we stand by the actions taken in line with that responsibility.
Kind Regards
Lana – Dual Site Manager