Cristina B.

This is in response to your reply on my previous review. I never received an email from you to return my items and it is getting close to the 30 days. How do I return my items for a full refund?

March 17, 2020

Unprompted review

Reply from www.yoins.com

Mar 17, 2020

Dear Cristina B,

Thank you for shopping on Yoins.

According to the record, we have sent the return instruction and return label to your email address which was provided on your order. Could you please check if they were sent to your email box's trash can? Later, you can use the label to return the item via postal service step by step with the return instruction.

As to our return policy (https://www.yoins.com/Yoins-Return-Conditions-a-111.html), due to hygiene reasons, we cannot offer refunds or exchange on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visibly defective. So the necklace on your order is a final sale product, it is not allowed to return. For other items, you can return them later.

Once your returning parcel is confirmed by our warehouse's colleagues, we will offer the product refund to you at once. Also, we will email you the details.

If you still cannot find the label information, please contact us again and provide another email address for getting the information.

A.Contact us by email(cservice@yoins.com);
B.Send us the message to Facebook（https://goo.gl/s84jN1）or Instagram;
C.Contact us directly via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html), please pay attention to the working time to avoid any unnecessary misunderstanding.
D. Call us by 00852-21364966 at 7:30 am to 10:00 pm GMT + 08:00 from Monday to Friday.

Yours Sincerely,
JOE WANG

Review of www.yoins.com

Mar 9, 2020

I am trying to return both of my…

I am trying to return both of my orders. And each time I am told something different only to get the same email on how to track my order. I do not need to track my order. Ii know where it is. The items i purchased were for my daughters wedding which was on 2/29/2020 at 12pm. My first order arrived on 2/29/2020 at 1:30pm. The 2nd order arrived on 3/5/2020. I have no need for these items and want to return for a full refund. When I ordered i was told the items would ship in 3 days. They did not. Please tell me how to return the items. Order numbers were 80906855 and 80906855.

March 9, 2020

Unprompted review

Reply from www.yoins.com

Mar 10, 2020

Dear Cristina Biddle,

Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused. We are here to help.

We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html Due to hygiene reasons, we cannot offer refunds on Accessories, Jewelry, Earrings, Lingerie, Bodysuits, Underwear, Sleepwear, Swimwear, Beachwear, Sports bra unless the items are visible defects.

As you are our US customer, we are glad to inform you that you can enjoy the free return to our US warehouse.

We have sent you an email to help you return. Please check your email address and reply to us so that we can solve your problem quickly. Thank you for your patience and understanding.

Best regards
Yuki