Sunmix co-operates with Holidays Expert in Alanya which are selling non -existing delas and never offer a refund.
During our Alanya holidays organized by Sunmix we were cheated by guide representative that Sunmix co-operates with : Holidays Expert.
They sold us a deal that doesn't exist in the "Grand Alanya Hamam", promised to fix it, we went there second time and the same story happened: "hour massage + hammam is not possible" it appeared that after canceling remaining 2 appointments (for 6 people) money refund is not possible.
We also bought there a trip where (I wrote it all down while he was listing atrractions) he promised jeeps and some kids swimming fun 0 while jeeps were not in the programme at all and swimming attraction was a not working river slide, not some slides at the beach that he described.
Sunmix, you should verify who you co-operate with. We met people in Hamam who were cheated the same way we were, Oggy - our holidays representative at Grant Kaptan" hotel is using some word tricks in order to sell his deals and the never takes responsibility for his dirty buisness. Is you check their google opinions you'll see that we were not the first ones that were cheated on. So please take some steps.
Moreover, I have reported this claim via Prijsvrij and got a very late response (after 9 days) when our holidays were already finished,so during 10 days holidays we were left without support and being played by Holidays Expert and Grand Alanya Hamam "managers".