ABSOLUTELY RIDICULOUS. Never again.
ABSOLUTELY RIDICULOUS - utterly disappointed.
Great products and promotions and all.
But the when you order, don´t expect to recive any kind of helpful support.
In my case, I ordered 9 items for the value of over 200 Euros (09.07.21). First, my account was deactivated, then my order was cancelled because my account was blocked.
By the time my order should´ve arrived (15.07.21), I already got in touch with the chat support multiple times. The first consultant (Larry) ensured that "(...), your order can be still delivered on your expected delivery date on July 15th. (...)", but then he disconnected so I tried getting in touch with someone else to confirm. He then said "I've already raised this with our Specialist team to find out what happened. Please allow 24-48 hours for an update, we'll drop you an email as soon as possible". (12.07.21)
A day later I received an email that my account was supposed to be active again and that I should reorder. Lo and behold, it was still inactive when I tried looging in.
When trying to raise this issue within the Chat again, I was told that they´re really busy and the Specialist team will get in touch with me asap (13.07.21)
As I haven´t received an answer, email OR my clothes by the 16th July, I wanted to get in touch again BUT the chat function was no longer working. So i wrote an email that I only just received an answer to today (19.07.21).
My account was now active again and I understand I would have to reorder everything myself.
Therefore, I tidiously added everything to my shopping cart again and was about to check out, when I see, that the promo code for new customers that I used on my first order, no longer works with m new order - even though I never received anything.
After getting in touch again (must be the 6th or 7th time now), my issues was AGAIN forwarded to the Specialist Team and I was asked to be patient.
I am sorry - but how long do you need me to be patient? I have ordered sports clothes that I needed urgently for the last weekend and just because you guys f*** up, I need to waste my time trying to talk to someone that can only forward cases to so called "specialist teams" who evetually get in touch with you with half a solution.
I have never been wasting my time more. I am highly frustrated and never been treated this way by any other company before.
I wish that noone has to go through the same steps that I do... In the end you won´t get your clothes, you wont get them for the reduced price you were expecting and you won´t receive ANY incentive to order again with ASOS.
Happy that there are plenty of other shops out there with proper customer service in place.
July 19, 2021
Unprompted review