customer

HAVING MY CAR STOLEN WAS BAD - Dealing with AAMI was WORSE. After my RAV4 was stolen, I felt like I was treated as the suspect: a private investigator came to my home, I was asked for highly intrusive personal records including bank and phone records, and my car sat in a towing yard for around 40 days while I was shuffled between departments. The most disturbing part was the contamination testing. AAMI initially relied on a meth/ice test result that was treated as “safe,” despite my repeated concerns that the testing had not been done on the highest-contact areas - including where a child sits in the front seat, right beside the steering wheel, gearshift and other touch points. Those areas were initially refused for further testing. After I kept pushing Sharps Australia (contracted by AAMI), a second test was finally done. The car was then deemed an unsafe biohazard requiring full specialised decontamination. How many customers would have accepted the first “safe” result and put their family back into that vehicle? How many families have put their kids into unsafe cars? I suspect many. You have been warned.

Having my car stolen was bad. Dealing with AAMI was worse.

After my RAV4 was stolen, I felt like I was treated as the suspect: a private investigator came to my home, I was asked for highly intrusive personal records including bank and phone records, and my car sat in a towing yard for around 40 days while I was shuffled between departments.

A needle was left in my car and the most DISTURBING part was the drug contamination testing. AAMI initially relied on a meth/ice test result that was treated as “safe,” despite my repeated concerns that the testing had not been done on the highest-contact areas - including where a child sits in the front seat, right beside the steering wheel, gearshift and other touch points. Those areas were initially refused for further testing.

After I kept pushing Sharps Australia (contracted by AAMI), a second test was finally done. The car was then deemed an unsafe biohazard requiring full specialised decontamination.

How many customers would have accepted the first “safe” result and put their family back into that vehicle?

How many families have put their kids into unsafe cars? I suspect many.

You have been warned.

Woeful service. Someone was home when the apparent delivery was attempted. A quick phone call would have solved this delivery issue in 10 seconds. I was supposed to receive on Monday. Now it’s POSSIBLY Thursday, or Friday. Not happy.