sally shaw

Appalling experience from Lookers Ford in Braintree. The car I received was of a completely different spec to what was advertised. Eg. No adaptive cruise control, no blind spot monitoring, no airplay, no 360 degree camera, no premium stereo. I could go on. When I called to complain on the day I took the vehicle home, the sales person who I spoke to knew which car had been misadvertised without me having to give any details. They were aware that the information about the car on auto trader was incorrect and failed to tell me. Since then I have called and spoken to the business manager and the Branch Manager. He promises to find me a replacement car but nothing happens. I even showed him a suitable replacement car of the correct spec available nearby .No one has ever called me or emailed me. The only communication is when I chase them. I complained via the Lookers head office complaint process whose SLA is to respond in 14 days. I have heard nothing. I am now having to go to the Ombudsman to try and resolve the misadvertising issue. I expected a main dealer to act in a professional manner.

The food tastes great and there Is a good selection of meals so you don’t get bored. With a recurring order it is stress free.

I did experience some problems initially when they were using cardboard packaging which used to defrost slightly and leak, but they are now using better quality plastic containers and I haven’t had any issues with those. They were quick to refund me when I had the problem.