New bike purchase
I purchased a new bike from Tredz and all seemed well. I received online notification of my purchase backed up with an e-mail confirming my purchase. 2 days after the purchase I went online to track my order to find a notification advising there was an issue with my order and to contact Tredz. After discussion with one of their staff it transpired that I and another both purchased the same bike online at the same time. As the other customer completed check out seconds before myself the bike was allocated to them. I would have though, technology being as advanced as it is, this sort of thing couldn’t and shouldn’t happen.
Anyway, I was fortunate enough to find another bike that Tredz had in stock and in my frame size which matched my needs and it came in at the same price too, very lucky.
As a good will gesture Tredz gave me a set of pedals to match my bike.
Tredz use TNT for their deliveries and my bike was despatched with next day delivery service. Unfortunately TNT did not live up to that promise and it was two days later I received my bike. The bike was fully built, and well packaged. All that was required was to set the handlebars, fit the pedals and I was good to go. Having been out on the bike several times now I am delighted with my purchase.
Despite the disappointment following the initial purchase Tredz resolved the matter to my satisfaction. I will definitely purchase from Tredz again in the future.