7 weeks for delivery - not good service
Waited 7 weeks for floor to be delivered, after being told it would be 2 weeks. Each week promised it would be the next week. They scheduled the delivered finally between 1:00pm and 6:00pm and called at 5pm to say they weren't coming, that it would be the next day at 8:00am after we waited all afternoon for the delivery. We ordered the rest of our floor from Thirry Paints and it was ordered and delivered, for a much larger quantity, in less than a week.
Reply from FloorHouse
Dear Rachelleke123,
Thanks for taking the time to write about your purchase experience at FloorHouse. We are very sorry that you feel the service you received, fell short of expectation.
A delayed delivery can be a problem because most of our customers already have made concrete plans for their renovation project. We absolutely understand that and that’s why we try to ship all goods as fast as possible. But how successful we are, depends also on how quick our manufacturers can provide the ordered floors (unless we have them in stock).
You didn’t give your customerdetails in your review. Would it be possible to send us an e-mail to info@floorhouse.be with your customer number or order number so that we can have a look in the order history and search for the reason why you had to wait so long? We would be happy to identify the problem and to find a solution together with our manufacturer.
Thank you very much in advance for your cooperation.