Darthdmun

Hi there. A 1p return is about as anticlimactic as it gets and we won't pretend otherwise. Minimum returns sit with the game mechanics and independent testing, not something we set, but we hear the frustration loud and clear.

Hi,

Thank you for your feedback, though we have to be honest and say we're quite taken aback by the nature of this review, particularly given the language used in your emails to our team, which has been wholly unacceptable and something we will not tolerate.

We want to address your concerns directly. Angel Bar multipacks are sealed and dispatched directly from the manufacturer. We do not open, inspect the contents of, or repack sealed multipacks before sending them out, so the suggestion that products have been tampered with on our end is something we categorically reject.

If the contents of your order did not match what was advertised, this would be a manufacturer packaging issue and something we'd be happy to take up with the supplier on your behalf.

We have already responded to your email and we will resolve this with you, and replace any refills that don't seem right.

Many thanks
Ellie

Darthdmun,

We are delighted to hear that we could assist you in finding the right medication and that you are happy with the support you received. It's wonderful to know that we could help you.

Kind regards,

Sara

Hi Darthdmun - I have asked Trustpilot to request your details which I look forward to receiving! Unfortunately we have not heard back from you, If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to vanquis.customercare@vanquis.com. Make sure you tell us about your complaint and how it impacted you. Take care!

Ruk - Customer Experience

Hi Paul,

Getting your order to you in good time is one of our top priorities, so we're really happy to read this feedback you've left us!

Thanks for your custom and for your time. Hopefully, we'll see you again soon!

Kind Regards

Marissa

Hi Darthdmun. I’m really sorry to read about your experience and understand how frustrating it is to deal with slow or unreliable broadband.

Losing connection, even occasionally, can have a big impact and it’s not the level of service we aim to provide.
I'd like the chance to look into what’s been causing the dropouts and see how to help get things back on track for you.

Please get in touch using the contact options below, if you'd like to discuss this further:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us. Thanks, Danielle

Hi there - I'm sorry to hear you feel this way about the service. I can see we have requested your contact information several times previously and have been unable to locate your details.

I have listed below the ways to make a complaint:

Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint.

Email: Please include your name, date of birth and home address to customer.relations@vanquisbank.co.uk. Make sure you tell us about your complaint and how it impacted you.

Online Webform: Found on our website Vanquis Bank

Rachel - Customer Experience

Hi there - Trust Pilot previously requested your details however, we was unable to locate you. So I can investigate, I have asked Trustpilot to request your details again, which I look forward to receiving!

Unfortunately we have not heard back from you, If you would like to make a complaint, please get in touch and we'll investigate it for you. Phone: call us on 0330 099 3129, this is the quickest way for us to help with your complaint. Email: Please include your name, date of birth and home address to vanquis.customercare@vanquis.com. Make sure you tell us about your complaint and how it impacted you.
Shelley - Customer Experience

Hi Darthdmun - Thank you for your feedback. I'm sorry to hear we have fallen short of your expectations. So I can investigate, I have asked Trustpilot to request your details which I look forward to receiving!

Ruk - Customer Experience