Lesley Anne Jones

United Kingdom

Reviews

Review of Uinsure


Rated 5 out of 5 stars

At last, real person customer service

Having a real person to talk to, who was human enough to laugh and joke with, yet remained professional throughout. I'd interacted with 3 other companies before calling your team. I had a simple question. Answer wasn't found trawling through websites, You had a real person to talk to, you won my business. It wasn't about price, it was about service.

September 4, 2026
Unprompted review

Review of Ambrose Wilson


Rated 5 out of 5 stars

Just purchased a pair of sparkly gold…

Just purchased a pair of sparkly gold sandals, in the sale, almost half price. Fab. Reason: to wear with a fancy dress costume but they are so much better than expected. Will add them to my holiday wardrobe. Perfect for evenings in the sun. Sparkly but understated. Love them. Wedge heel, comfortable to actually walk in.

November 20, 2019
Unprompted review

Reply from Ambrose Wilson

Thank you for your lovely feedback Lesley.

- Angie

Review of Dynamo for Intermediaries


Rated 5 out of 5 stars

Wow, a company that actually delivers true customer service!

If your view of using a packager is 'a necessary evil' because in general they over promise and under deliver, than you should be pleasantly surprised by the Buy to Let Club.
They are friendly, knowledgeable and truly want to help you write business.
I have been dealing with Curtis Jay, Telephone Business Development Manager, for new enquiries/placement and Emma-Louise Ogilvie for processing.
I really love the fact that they appreciate that we, the brokers, are their customers and that we in turn have clients we are working with.
Curtis has a 'can do' attitude and always delivers. He does what he promises, and he actually returns phone calls usually within a few minutes. His knowledge of lenders criteria is superb and if I ask an unusual question which requires referral to the lender then he will find out and phone me back. Nothing appears to be too much trouble.
I truly feel I can count on him as part of my research team and actually trust the answers he provides!
Emma-Louise is an excellent 'go between' and is willing to speak to the lenders underwriters to sort out requirement issues.
I can honestly say that Curtis and Buy to Let Club are my first port of call for all challenging buy to let enquiries.

Lesley-Anne Jones.
Property Finance Solutions.

December 7, 2016
Unprompted review

Reply from Dynamo for Intermediaries

Dear Lesley-Anne,

We pride ourselves on the quality of our customer service, so it was with great delight that I read your review. We work hard to add real value to our clients, so your words mean a lot. I know that Curtis and Emma-Louise were very happy to receive your comments

Thank you for choosing Buy to Let Club and for your very kind recommendation.

Warm regards,

Ying Tan (managing director, Buy to Let Club)