CH

Chan

Ireland

Reviews

Review of Envio Rentals

Review of XDP


Rated 1 out of 5 stars

Poor service

Tracking no : Z3DDQQ000214
Supplier sent 3 boxes. Tracking in XDP website shows the consignment was split at delivery depot. Received 2 boxes today . When called XDP they said 3rd box will be delivered tomorrow and by mistake they send 3rd box to another depot. If so not sure why tracking shows the consignment was split at depot? Also there was no prior communication that they are delivering part of the shipment.
Now I need to waste another day to take delivery of the 3rd box.
Hopeless service.

June 7, 2016
Unprompted review

Reply from XDP

Hello Chan

I can only apologise for the inconvenience this may have caused. Thank you for providing the tracking number, with this we can look into why this delivery was split and learn from it and hopefully avoid in the future.

Regards
sarah